You will have 3 days after an item is delivered to you to notify us that you want to return the item. This means if your item was delivered e.g. on the 5th of the month, you have till the 8th to initiate a return. If the item you wish to return meets the criteria mentioned below, your return can be initiated by calling us +93 333 0962985
Idealancy Return policy is valid for 2 situations/circumstances:
- In case you are delivered the wrong product.
- In case the product delivered to you has some defect or issue.
Returning an item is simple, just follow the steps mentioned below:
- • Check if your product meets all requirements
- • Call and Email us and request a return
- • Our team will provide the address of our office where you have to return
- • Pack items as it is as received
- • Arrange product pick up or drop off
- • Your returned item will be Quality Checked
If validated and Quality Check passes, you will be refunded for the item.